With us you can enjoy your holiday seamlessly in your own chalet
Nothing should stop you in enjoying your holiday
We are really looking forward to being able to receive you as our guests, but we know that this summer will be different than normal, and thus we want to give you some clarity. We have made an overview of all the changes we have made and what this would mean exactly for your holiday. To not have any hiccups in your holiday, it is important that we all follow the rules together, as this is the only way for everyone to enjoy their holiday.
- Keep distance of 2 meters
- Wear a mask at the places where the following points cannot be applied inside, for example in supermarkets and public transit
- Tested (applicable for children from 12 years)
- Already cured from Covid-19
- We are able to receive guests if at least one of the above points applies to you.
- Use the disinfectant gels and foams that we have available at our reception
- If you have a fever or a cold, stay at home. This is also applies to all your housemates.
General rules in Austria
Safely on holiday with Clofers
The government has allowed us to receive guests from within Austria and outside of Austria. The holiday parks of Clofers are set up spaciously and the chalets have a spacious garden with your own parking. This will ensure that you won’t have any contact with the fellow guests on our parks. Even with a maximum occupancy you will have enough space, and it is easy to keep distance between you and the other guests. We are thus very much looking forward to receiving you as our guest.
To make your holiday really complete, you of course can’t forget the local specialties in the multiple restaurants around the region. Sit on a terrace with a drink in hand and a delicious meal for a complete holiday feeling. Via the My VisitPass you will be asked to register your arrival before your planned visit.
Click here for more information regarding the actual measures in Austria.
Personal interaction is for us really important and to be there for our guest is our number one priority. However, due to the corona virus we have decided to keep as much distance between us and our guests, like personal contact or during the potential forming of groups at the check-in and check-out, so that we can protect you and our workers.
Your key can be found at your chalet in a key safe, we will inform you on the day of arrival of where you can find the safe and what the code is. You will receive this information no later than 16.00, due to us preparing your chalet. Information about the region, facilities and everything regarding your stay can be found in our App, you can already download it via www.gastfreund.net/clofers. The deposit and the guest registration for the tourist tax can potentially be the only moment where personal contact would be required, but for this we also have the correct measures prepared. We thus want to ask you to pay your deposit through a SEPA Direct Debit. It is of course also possible to pay the deposit through PIN, credit card or cash.
Before you leave, we will ask you to come to the reception to pay the tourist tax and the potential costs made by ordering for example bread, etc. Please keep in mind to keep distance. We prefer to check your chalet after you have left. If the deposit has been paid via PIN, credit card or cash, we will transfer the deposit after you have left to the given account number. The SEPA Direct Debit will be transferred back automatically.
Terms and conditions
Due to the government constantly monitoring and adjusting the measures depending on the situation, we will offer you the possibility in the Summer of 2021 to pay the remaining 70% of your holiday till 7 days before arrival. We will always ask you to pay the down payment of 30% of your reservation (till 5 days).
For the winter of 2021/2021 we will offer you the possibility of paying the remaining 70% of your holiday till 4 weeks before arrival. We will always ask you to pay the down payment of 30% of your reservation (till 5 days).
Negative travel advice
We are put under a lot of strain due to the Corona virus situation, thus we will offer our guests the opportunity to cancel your holiday for free two week before arrival in the event that Austria has a negative travel advice restricting traveling and tourism. In the event that the departing country is signaled as negative, the above measure will also be applied.
Our terms and conditions are applied. If there are restrictions due to the Corona virus in regard to traveling from and back to the departing country, having to travel through a certain country or here in Austria, then we can rebook your holiday to a later moment in the season or even to the same season next year based on the availability. This will also of course be applied if we suddenly have to close.
Experiences of our guests
Very nice house, spacious and very nicely decorated, modern, functional furniture, cozy, warm atmosphere. Own parking space in front of the house provides full comfort. Kind and friendly hostess, available for all day information and interventions It is very good that was possible to order bread to be delivered at the property.
The chalet was just awesome and exactly the same as on the pictures. It has big living room with large dining table for six people. Inside is really cozy and warm due to wooden walls. On first floor are two big rooms with double bad-one of them includes shower and toilet- and one smaller room with bunk. Store/market is between 1-2km away from chalet village, there you can get everything. Host offers also delivery of fresh bread rolls and yogurt/milk from local farm. Great place for relatively low price. Perfect for either family or group of friends:) Host was really kind and responsive to all our wishes. We will definitely come back!
Very friendly and helpful hosts. Brand new, clean, comfortable chalets, well equipped kitchen, good, comfortable beds. Living area is sufficient for 6 people (3 bedrooms and a big living room). I worried about the only one bathroom/shower and toilet (travelling with teenager children :-), but that was ok. The snow was immediately cleaned off of the driveways and all of our requests were fulfilled without delay. Location is good, only few minutes drive from Millennium Express ski lift.