How can we help you?
Frequently asked questions
Do you still have questions after reading our website. Start with getting yourself excited for your holiday happiness. Or maybe you just want to know more. We have summarized the most frequently asked questions for you below. If your question is not listed, no problem, we are happy to help you.
Current
We enjoy a 100 more hours of sunshine per year here than elsewhere in Austria. The summers are warm, with lots of sun, you can thus easily enjoy a wonderful holiday outside. The temperature of the water in the PresseggerSee can reach 28 degrees in the summer, so you can go here for a refreshing dip in the clear water.
The winters are cold, which ensures good snow and lots of sun every year. Due to its favorable location, the slopes in the Nassfeld ski area are also very snow-sure.
The winters are cold, which ensures good snow and lots of sun every year. Due to its favorable location, the slopes in the Nassfeld ski area are also very snow-sure.
We regularly offer good promotions for holidays with us. Check our website or on our social media channels. You can always send us a message on WhatsApp (+4366488696950) or via email (reservierungen@clofers.com).
Bookings
As soon as we have received the booking, you will receive a confirmation through the mail. If you have not heard anything after 24 hours, please contact us via reservierungen@clofers.com.
When you receive the confirmation, the payment terms will also be included. We ask if you can pay the first 30% of the total amount within 5 working days after receiving the confirmation, and to pay the remaining amount 6 weeks before the start of your holiday.
If you have paid, it can be assumed that it has arrived. You will not receive any additional confirmation for this. If we find out that the payment has not been made on time, we will contact you directly.
This is possible, check the conditions that apply when making the reservation.
Yes, you can certainly book extras to make the holiday that little bit better. In the summer, you can have a BBQ for €35.00 per stay (cleaning costs included), for €10.00 you can request an extra towel change and a baby set (baby chair and baby bed) only costs €12.50 per stay. These can be booked up to the day of arrival (based on availability) and paid on location. If you want to change the extras in an existing booking, please email reservierungen@clofers.com.
We have chalets for 4 and 6 persons available in Rattendorf. In Jenig there are only chalets for a maximum of 6 people. There is the possibility to add one extra bed at an additional cost of € 115.00 per stay. You can also make a booking for more then 1 chalet. When possible we will place the booked chalets next to each other.
No, pets are not allowed in the chalets.
We’d love to check for you what the possibilities are, email us at reservierungen@clofers.com or contact us via +4366488696950 and we will let you know!
We will give you an option on a holiday with us with no obligation. We will then put it on hold based on availability to give you time to think about it. If we do not hear from you within the specified time, the option will expire. If you confirm your option, we will send you a booking confirmation and you can start enjoying your holiday.
Arrival & Departure
We are flexible and like to help you out. Our changeover days are often on Saturday but we understand that this might not be ideal for everyone. So please ask for the possibilities by email to reservierungen@clofers.com.
You can check in from 16:00 to 19:00. If you arrive outside these times, then let us know and we will discuss the possibilities together.
Check-out takes place in the morning between 08:00 and 10:00.
Check-out takes place in the morning between 08:00 and 10:00.
With every reservation a cleaning fee of € 115.00 per chalet is charged. No additional cleaning costs will be charged if after the final inspection it appears that the chalet has been left clean.
We do ask you to clean the floor, to remove your bed linen and to deposit your waste in the appropriate bins before you leave the chalet.
We do ask you to clean the floor, to remove your bed linen and to deposit your waste in the appropriate bins before you leave the chalet.
We request that you remove all bed linen from the beds and place this together with the towels in the chalet under the stairs.
At the park you can pay via debit card, credit card and cash. We kindly ask you to accept our SEPA-direct debit for the Deposit of € 250.00 before arrival, this expires automatically after you leave. If you prefer, you also pay the deposit via debit card, credit card or cash. After checking your chalet, we will transfer the deposit to you by bank transfer.
Accommodation
All our chalets in Jenig are 2 under 1 roof. In Rattendorf we mostly have 2 under 1 roof chalets and there is also a bungalow available. This means that you almost always share your chalet with someone else. There is no direct connection between the two parts, but the gardens are adjacent, making contact easy.
The layout of the chalets may differ, but comfort and modern luxury will always be of the highest standards. The level of equipment in all chalets is the same.
The layout of the chalets may differ, but comfort and modern luxury will always be of the highest standards. The level of equipment in all chalets is the same.
Of course, every chalet has there own parking with the space for 2 cars.
Clofers only has non-smoking parks, which means that smoking is not allowed in the chalets.
Of course! We also like a nice cup of coffee and have placed a Nespresso machine in every chalet. You will also find a number of capsules that we offer for free. If you want to buy extra capsules, they are available in the supermarkets in the area.
All manuals can be found in the Clofers app. If you still can’t figure it out, you can always call us or send us a WhatsApp or just drop by the reception, we will be happy to look with you.
The beds are all made and ready for you when you arrive. This allows you to rest immediately and to recover from the (long) drive you have made.
On each bed you will find 2 towels, 1 small and 1 large. For an additional cost of € 10.00 we will change all the towels in the chalet when requested.
We understand that this can happen to anyone. If something is broken, we kindly ask you to report this to us at the reception or via the Clofers app.
We are available by phone at +43 66488696950, through our chat in the Clofers app or via our email reservierungen@clofers.com. During the opening hours of Clofers Cafe ‘bei Reiter’, our colleagues here are also available for any questions.
Prices
All accommodation costs are included, i.e. the costs for the stay including bed linen and towels. Our prices do not include the mandatory cleaning costs, tourist tax and any other costs such as the bread that you can order. Any towels and linen changes are not included.
Additional costs consist out of the tourist tax that we pay to the local government. In the summer it is €1.80 p.p.p.n. for everyone older than 17 years and in the winter it is €2.70 p.p.p.n. (may be subject to changes). In addition, costs may be added if our bread service is used for example.
Surroundings
Depending on the season, there are different activities to do. In winter there is ample skiing and snowboarding for both beginners and advanced. In addition, other snow-related activities are possible.
In the summer there are many options for hiking, cycling, climbing or rafting. Please ask for all the options at our reception. We are happy to tell you more. If you want to know more now, please ask us via office@clofers.com
In the summer there are many options for hiking, cycling, climbing or rafting. Please ask for all the options at our reception. We are happy to tell you more. If you want to know more now, please ask us via office@clofers.com
There are several shops in the area where you can rent bicycles. We recommend renting bicycles from Sölle in Tröpolach, we have lots of experience with them. There are several options available, for example you can rent bicycles for a half or full day, and you even get the choice to go for an E-bike.
Yes, this is certainly possible. You will find plenty of options in about a 15-minute drive from our parks. Contact us and we can help you make an appointment.
Shopping can be done in the supermarkets in Hermagor (10 minutes drive away) or in Kirchbach (5 minutes drive away).
About the park
Wifi is available in every chalet. The instructions and passwords are ready for you in your chalet so that you have them available immediately upon arrival. Wifi is also available in the Clofers Cafe “bei Reiter”.
Yes, we have our own small supermarket in Rattendorf. Here you can find a number of things such as oil, salt, etc. If you need fresh product we are happy to tell you where you can find the supermarkets near by. Please note that these are not open on Sundays.
At our Parc Rattendorf we have two washing machines available for all our guests. We ask you to pay € 5.00 and you will receive a coin, washing detergent and anti-calc tablet.
We ask you to separate the garbage into plastic, paper, glass and residual waste. These can be taken to the trash section at the back of the reception in Rattendorf, and in Jenig next to the ski depot.
Other
We offer chalets for 4 to 6 people. If you come with several families or groups, we suggest that you rent several chalets. We do our best to ensure that they are close to each other, but this is always based on availability. Feel free to ask us about the possibilities.
Of course. We welcome families with open arms. Each park also has a playground where children can enjoy themselves. In addition, inside our Clofers Cafe “bei Reiter” there is a children’s area where they can play while you enjoy a snack and a drink.
We are happy to help answer all your questions. Please contact us via reservierungen@clofers.com or by phone at +43 664 88696950.
Do you go for happiness on your holiday?
Experiences of our guests
Family Van Peppen, Netherlands
Sep 2021
Nice, clean and well-equipped house. Fine reception and good help with questions or problems.
Nice, clean and well-equipped house. Fine reception and good help with questions or problems.
Rebekka, Germany
Aug 2021
It was wonderful! Beautiful house, exactly as described.
It was wonderful! Beautiful house, exactly as described.
Daphne, Netherlands
Aug 2021
Was fantastic again! Last year we stayed a few days in one of the houses in Rattendorf and now a whole week. It was wonderful again! Beautiful houses, nice and spacious, clean and fully equipped. If you miss anything, the friendly staff will help you immediately. Also for all kinds of information and tips about the area you can go to them. Our daughter (9 years old) had a great time at the park and there is also plenty to do in the area. It must be fantastic in the winter as well, so I suspect that this will not be our last stay here.
Was fantastic again! Last year we stayed a few days in one of the houses in Rattendorf and now a whole week. It was wonderful again! Beautiful houses, nice and spacious, clean and fully equipped. If you miss anything, the friendly staff will help you immediately. Also for all kinds of information and tips about the area you can go to them. Our daughter (9 years old) had a great time at the park and there is also plenty to do in the area. It must be fantastic in the winter as well, so I suspect that this will not be our last stay here.
